Terms and Conditions
You and the hotel agree on the terms of the room rental. Unless any special agreements have been made, the following rules apply. Separate rules apply for conferences and group bookings. Please contact the hotel to discuss corporate rates and booking policies.
Booking and confirmation
A booking is binding once it has been confirmed and you have received a booking reference. This may be given verbally, in writing or through the booking system. When making a booking, you are required to state your name, address, arrival and departure date and method of payment. Different rules apply for different rates, see detailed rate information. To book a room at the Arctic Circle Hotel or Bear Inn, you must be 18 years.
Arrival and departure
The hotel room will be at your disposal from 14.00 on the day of arrival. On the day of departure, you must vacate the room by 12 noon. The room will be reserved for your arrival until no later than 6 pm. If you will be arriving later than that time, you must guarantee your late arrival with a credit card. If you do not guarantee your late arrival or have not prepaid your stay the hotel will cancel your reservation at 6 pm.
Cancellation and no arrival
Cancellation rules vary depending on the rate at which you made your booking, read the detailed rate description carefully. Unless otherwise agreed at the time of booking, or unless the rate you have chosen has different rules, cancellations can be made up until 6 pm on the day of arrival. If you fail to arrive without cancelling in advance or if you cancel after 6 pm, you will be charged for one night. If the hotel has incurred costs specifically related to your booking, you must reimburse these.
Early departure and open-ended stays
If you have booked for a particular time period but depart earlier, it may result in price adjustments. Contact the hotel to notify your departure. If you stay at the hotel for an open-ended period and extend your stay by one night at a time, you should notify the hotel of your departure by 6 pm the day before. Otherwise, you will be charged for an extra night. If the hotel can no longer keep the room available for you, you are entitled to be informed of this fact by 6 pm the day before departure is required.
The hotel's obligations and your own requirements
If the hotel cannot give you a room as agreed, you are entitled, at no extra cost, to an equivalent or better room in the hotel or at a hotel of an equivalent standard. Specify your requirements at the time of booking to be sure that the hotel is properly prepared. All rooms at all our hotels are non-smoking. If a guest breaches the smoking ban, the hotel is entitled to charge the guest for ensuing costs. If you wish to bring a pet with you, please make this clear at the time of booking.
Payment in advance is required for certain room rates. Read the detailed rate information. The amount paid will be deducted from the final bill. If you cancel the room after the cancellation deadline, the hotel is entitled to retain the booking fee/advance payment. In general, the hotel bill must be paid on receipt, usually on arrival at the hotel. All our hotels accept the most common credit/debit cards. However, the hotel is not obliged to accept credit/debit cards, cheques, vouchers or foreign currency unless the hotel has volunteered to do so.
Storage of valuables and luggage and valuables in the room
The hotel is legally entitled, as security in a claim against a guest, to retain luggage and in certain circumstances, in line with set rules, to sell it. Do not leave luggage unattended in the lobby. The hotel has no strict responsibility for property that you keep in your hotel room.
Your own safety
Always note where the emergency exits, alarm buttons and fire extinguishers are located. Check the information available in your room regarding such.